The fastest way to reach us is email: hello@gstsearch.net. We aim to reply to every message within 2 working days, and usually sooner.
Before you write — quick answers
- A lookup shows the wrong or outdated details for your business? Registration data changes take time to propagate through caches. If our result is stale, tell us the GSTIN and what is wrong — we will refresh the record. For formal correction or removal requests, use the process on our takedown page.
- A GSTIN comes back “not found” but you believe it exists? First rule out typos with the GST number check — the character rules catch most transcription errors. Still stuck? Email us the number and we will investigate.
- Questions about your own registration or taxes? We cannot advise on individual tax matters and we are not the government — for registration applications and filings, use the official portal or a tax professional. Our guide on how to get a GST number covers the general process.
- Interested in bulk verification or API access? Mention your expected monthly volume — early-access details are on the bulk GST verification page.
What to include
For data issues, include the GSTIN or PAN you searched, what you expected, and what you saw (a screenshot helps). For everything else, plain English or Hindi is fine — write the way you would to a colleague.
Response times
| Topic | Typical response |
|---|---|
| Data corrections and takedown requests | Acknowledged within 2 working days; resolution timelines on the takedown page |
| Bug reports and general queries | Within 2 working days |
| Partnership and press | Within 5 working days |
Please note we do not offer phone support at present — email keeps a written trail, which matters for data-correction requests, and lets a small team answer everyone fairly. More about who we are is on the about page.